Plans and directs activities within the collections department by performing the following duties, personally or through delegation to subordinates.
Essential Duties and Responsibilities
Assist in the development and implementation of goals, policies, priorities, and procedures relating to collections.
Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
Writes letters or approves form letters for use in collection attempts.
Authorizes or refers accounts to Manager for repossession and legal actions against debtors.
Assist collectors with collection activities in difficult cases.
Determines work procedures prepare work schedules and expedite workflow.
Supervises and participates in the preparation of various collection reports.
Assess needs and controls departmental expenditures in line with budget.
Assists in establishing controls and develops procedures to improve existing systems and/or processes.
Supervises employees in the collections department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree or equivalent; or four to six years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit: use hands to finger, handle, or feel: reach with hands and arms and talk or hear. The employee is occasionally required to stand: walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/move up to 10 pounds.
While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds.