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Ten questions to ask your lens supplier

Choosing the right lens supplier for your practice can be a daunting task. With so much choice available, it can be a real challenge to see through the marketing claims and focus on what's right for you. ​

To help make the task a little easier, we've put together a list of 10 questions to ask your lens supplier before you sign up or renew your contract.​

1) Will you help me protect profits and grow my business?​

At HOYA, as well as providing great pricing and financial incentives, we'll give you access to award-winning training and education. This includes not just product-related CPD-qualifying courses but also training in business techniques and marketing. ​

What's more, we'll also give you access to new revenue streams such as through our partnership with The Hearing Care Partnership – a straightforward and highly rewarding way to add audiology to your suite of services.

2) Will you reward me for my loyalty?


HOYA's Alliance Rewards programme means you earn back for every pound you spend. Your rewards can be exchanged for a huge choice of treats for you, or investment for your business.

And to make life even easier, you can manage your rewards online. Check your balance and redeem points 24 hours a day; whether you're in practice or relaxing at home.




3) Will you give me access to ground-breaking technology?​

As a global leader in lens technology, HOYA has always made it a priority to offer the best tech solutions to independent eye care professionals.

Ask about visuReal Master AI – our latest video centring system, HTC360 – a ground-breaking way to demonstrate lenses, and Captiv8 – which uses interactive animations to help you explain eye conditions and their solutions to your patients.

4) Can I have 100% confidence in your products and service?

Partner with HOYA and you can be sure both you and your patients are getting the very best.

Some of HOYA's recent accolades include Supplier of the Year and Lens Product of the Year awards for MySelf and MiYOSMART (Optician's Awards).

MiYOSMART has also won the Gold Prize, Grand Award & Special Gold Award at the International Exhibition of Inventions of Geneva, Switzerland along with the coveted Silmo d’Or Award at the Paris Optical Fair.

5) Do you offer a dedicated single point of contact when I need help?​

HOYA's VIP Buddy system means you’ll have a named individual to deal with any questions or queries. And all at no extra charge.


Your buddy will get to know you and your business so that you get the answers you need quickly and easily.

6) Will you help me to attract new patients?​

HOYA offers tailored marketing support and advice, point-of-sale you can tailor and order online, as well as template marketing campaigns. All of which saves you time and money whilst driving your business forward.

7) Can you help me with professional recruitment?​

At HOYA, we work with Locumotive - an innovative app that helps you find reputable locums to fill any staffing gaps. What's more, we can support you in providing high quality staff training – helping you to recruit, retain and develop the team you have now.

8) Do you give back to worthwhile causes and the environment?​

HOYA's One Vision programme is donating £50,000 to Orbis who provide sight care to more than half a million children. In addition we support a number of local charities and we’re working hard to reduce our carbon footprint. We’ve also created a 7-acre wildlife area alongside our Wrexham manufacturing site.

9) Do you invest in UK manufacturing?​

HOYA's production facility in Wrexham, North Wales has been vital to supporting UK Eye Care Professionals for over 40 years, employing and training thousands of highly skilled vision care experts.

10) Do you offer easy and reliable delivery​?

With HOYA, ordering is easy thanks to our HOYA Hub ordering system.


And making lenses in the UK means HOYA can get them to you fast.


95% of lens orders are dispatched within 48 hours, with 1-day dispatch on many products.

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Call 0844 8731110 or click the link below

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