PRESS RELEASE: Hoya Launches Customer Portal

New Customer Portal Launched to Hoya Vision Care Customers
Hoya Hub Connects Accounts to Real-Time Data and a Customized Service Experience

 

LEWISVILLE, TEXAS, (February 2, 2021)

 

Ophthalmic lens technology leader HOYA Vision Care announced today the launch of the Hoya Hub in the U.S. market. The Hoya Hub further amplifies HOYA’s strongly embedded partnerships with Eye Care Professionals to drive digital solutions to meet their evolving needs and promote business success. The Hoya Hub exemplifies the dedication of the HOYA Vision Care team to be the ally of the customer by delivering ground-breaking solutions and innovative technologies and services.

 

“As a technology leader in ophthalmic lenses, we also need to be a leader in servicing our customers,” said Dave Nicoll, Global Director of Commercial Excellence. He continued, “The Hoya Hub further supports our customer-centric philosophy and adds unique value to their daily business. After nearly two years of development, we are proud to offer accounts an online service experience that is unlike any other in the laboratory business.”

 

 

The Hoya Hub experience is tailored to the needs of the practice. Features of the Hoya Hub include:

 

  • Customers can view real time status of jobs, search for invoices, print shipping labels and download technical specifications

 

  • Customer access to marketing programs and promotions

 

  • Practice owners can invite and set permission levels for individual staff members

 

  • Customer access to the new Hoya Learning Center

 

“Our primary goal is to give customers access to the information they want when they want it,” noted Eduardo Martins, President, North America. He continued, “We partnered closely with customers throughout the development process. This enabled us to design the Hoya Hub around the services our customers truly want. We are very proud to provide a best-in-class service that reflects the needs of the independent Eye Care Professional.”

 

 

New features expected to launch later in 2021 include:

 

  • Access to statements and rewards programs

 

  • Ability to pay statements

 

  • Additional customization of the user experience

 

More than a dozen countries will participate in rolling out the Hoya Hub to their markets in 2021. Customers will be notified of their portal access by email or their sales and customer service representatives.

 

For U.S. based Eye Care Professionals with questions about gaining access to the Hoya Hub, contact a specialist by email at hoyahubusa@hoya.com.

 

 

 

About HOYA

Founded in 1941 in Tokyo, Japan, Hoya is a global technology and med-tech company and a leading supplier of innovative high- tech and medical products. Hoya is active in the fields of healthcare and information technology, providing eyeglasses, medical endoscopes, intraocular lenses, optical lenses, as well as key components for semiconductor devices, LCD panels and HDDs. With over 150 offices and subsidiaries worldwide, Hoya currently employs a multinational workforce of 37,000 people. For more information, please visit http://www.hoya.com.

 

 

About HOYA Vision Care

For over 60 years, Hoya Vision Care has been a global leader in the eyeglass lens business. With a presence in over 50 countries, Hoya Vision Care has a proven expertise in lens designs and freeform surfacing technology combined with a leading position in high performance, quality AR coating. Hoya Vision Care’s solid market portfolio includes VISION EASE, SEIKO and PENTAX optical lenses, as well as innovative products such as Yuniku, the world’s first vision-centric, 3D tailored eyewear. The company employs over 16,000 employees worldwide with mass production facilities in Asia & Europe and over 40 local Rx laboratories globally. For more information, please visit www.hoyavision.com.

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