Everyone says they care about their customers and prospects. It kind of falls flat now, doesn’t it?
That’s why we can’t just tell you we care. We couldn’t be successful without you, the ECP. We depend on your experience to ensure our technology is explained to patients. It’s your expertise that allows them to understand their vision care and the benefits they’ll receive from different lenses, treatments, and features.
It’s only together we can be our most successful, where apart, neither of us will achieve at the same level of excellence. With any true partnership comes responsibility. If you bring the expertise and experience, what is our responsibility?
We Know Our Products Reflect on Your Practice
You are the face of each pair of lenses we create. Patients associate you with the quality of the product and their satisfaction with their new glasses. If anything is wrong, that reflects on you first before anyone else.
That’s a responsibility we take seriously. The first step we take is we never think of your patients as a “job” or number. Every one of our jobs is labeled with each patient’s name. Every lens is crafted individually for them. We put care into every lens that makes it through our labs because they are changing the way your patients see their world, and sometimes even changing their life.
How else do we take our responsibility seriously?
We have created a library of educational resources to make it as easy as possible for you to learn new products and technology since they are released so quickly. You should be focused on your patients, not spending unnecessary time figuring out a new product.
Our onboarding process is also of the utmost importance to us. We work directly with each of our customers throughout the whole process. Switching vendors should never be a barrier to success, and we stand by that.
Our customer service team members aren’t just here to help you. Each rep knows our products in-and-out and is here to work through every order if you need support. They can help with anything from the simplest single vision orders to the most complicated and customized lenses for specific patient needs.
There are so many more ways we support you, but these are just the tip of the iceberg. For more resources, head to our resource center if you have not already.