Action taken to help support ECPs in need of PPE and resources for effectively bouncing back
LEWISVILLE, TEXAS, (July 22, 2020) Ophthalmic lens technology leader and ALLY of the ECP, HOYA Vision Care, outlined actions taken to help support ECPs in need of PPE and resources for effectively bouncing back.
“Our focus was on offering targeted support that helped ECPs effectively bounce back,” said Eduardo Martins, President for HOYA Vision Care, North America. He continued, “It is important for people to feel confident and comfortable with opening their business, being out and about in their community and doing their jobs on the front lines.”
Hoya was able to procure 700 “Optical Care Kits,” each kit included:
- Eight KN95 reusable masks
- Three 300ml hand sanitizer with 75% ethanol
- Three protective visors with double sided anti-fog
Kits were distributed to accounts that were considered to be in higher risk areas of the country. Feedback from customers has been very positive. Many have emailed thank you notes and posted photos to their social media channels. The effort was globally coordinated by Hoya to help as many practices as possible. The current supply of kits has been exhausted and future needs are being assessed.
In addition to the safety kits, Hoya provided additional support to ECPs via:
- 10 free ABO CE courses on our eLearning portal Empower U
- 22-page Safety Protocol for Optical Practices Guide
- Tips and advice in the white paper “Bouncing Back Together”
- Webinars and Facebook Live events on social distance dispensing and staying connected with patients using social media
- Updated external resources from industry and government on com
- Tips for alternative greetings
- Buy-one-get-one referral program to drive patient traffic
- Dozens of turn-key social media posts
“We are really pleased with how quickly we were able to bring meaningful content and resources to our accounts,” Martins continued, “Our network of customers was very open and direct with us about the type of support they needed. We were able to stay focused and work in phases. The first phase was acknowledging and dealing with the reality of COVID-19 which involved staying connected with patients. Then we moved on to best practices for bouncing back. And now we are working to help practices maximize every patient engagement. Of course, depending on the city and state, practices are in different phases. The key is we have tools available for everyone.”
ECPs with questions about the resources available from Hoya are encouraged to ask their local territory sales manager.
Founded in 1941 in Tokyo, Japan, Hoya is a global technology and med-tech company, and a leading supplier of innovative high-tech and medical products. Hoya is active in the fields of healthcare and information technology, providing eyeglasses, medical endoscopes, intraocular lenses, optical lenses, as well as key components for semiconductor devices, LCD panels and HDDs. With over 150 offices and subsidiaries worldwide, Hoya currently employs a multinational workforce of 37,000 people. For more information, please visit http://www.hoya.com.
About HOYA Vision Care
For over 60 years, Hoya Vision Care has been a global leader in the eyeglass lens business. With a presence in over 50 countries, Hoya Vision Care has a proven expertise in lens designs and freeform surfacing technology combined with a leading position in high performance, quality AR coating. Hoya Vision Care’s solid market portfolio includes VISION EASE, SEIKO and PENTAX optical lenses, as well as innovative products such as Yuniku, the world’s first vision-centric, 3D tailored eyewear. The company employs over 16,000 employees worldwide with mass production facilities in Asia & Europe and over 40 local Rx laboratories globally. For more information, please visit www.hoyavision.com.