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Read the most frequently asked questions and their answers

FAQ

General

Who is HOYA Vision Care?

Driven by a passion for partnership and innovation, we are a premier optical (i.e., eyeglass) lens manufacturer specializing in a wide variety of innovative lenses that offer eye care providers an abundance of choices to best correct their patients’ vision.

 

What does HOYA Vision Care do?

We provide eye care providers with what they need to successfully develop their practice—from high-quality lenses to seamlessly integrated systems, training, and reliable services.

 

What is HOYA Vision Care’s mission?

Our mission is to empower and support our visionary eye care providers by focusing on their three key qualities: care, knowledge, and foresight.

 

How long has HOYA Vision Care been in business?

HOYA Vision Care has been in operation for more than 60 years.

 

Who owns HOYA Vision Care?

HOYA Vision Care is owned and managed by HOYA Vision Care in Japan. The company is publicly traded on the Tokyo Stock Exchange.

 

Where does HOYA Vision Care operate?

HOYA Vision Care’s U.S. operations are based in Lewisville, Texas. The company supplies lenses in 110 countries with a network of over 17,000 employees and 43 labs globally. Of those, 20 labs are located in the U.S.

 

What does “For the Visionaries” mean?

We believe that visionaries change how we see the world. Like those who give thousands of people the greatest gift – the gift of vision. Learn more by clicking here.

 

Is HOYA Vision Care on social media?

 

  • a. Yes, and we would love to connect with you on LinkedIn, Facebook, and Instagram.
  • b. For press inquiries, please email us at mediarelations@hoya.com.

 

Products

What kinds of lenses does HOYA produce?

We offer progressives, photochromic lenses, sun solutions, single vision, anti-reflective coatings, occupational lenses, and special lenses for lifestyle activities like sports and driving.

 

What is MiYOSMART and how does it work?

MiYOSMART is an innovative spectacle lens that helps slow the progression of myopia in children. With the patented and award-winning Defocus Incorporated Multiple Segments (D.I.M.S.) Technology, the lens corrects the visual defect on its entire surface and has a ring-shaped treatment area that has been proven to slow myopia progression by an average of 60%. The treatment area creates focus and defocus in a 50:50 ratio which provides clear vision and manages myopia simultaneously.

Source: Lam CSY, Tang WC, Tse DY, Lee RPK, Chun RKM, Hasegawa K, Qi H, Hatanaka T, To CH. Defocus Incorporated Multiple Segments (DIMS) spectacle lenses slow myopia progression: a 2-year randomized clinical trial. British Journal of Ophthalmology. Published Online First: 29 May 2019. doi: 10.1136/ bjophthalmol-2018-313739

 

Does HOYA Vision Care only offer prescription lenses?

No, HOYA sells both prescription and non-prescription lenses to various eye care providers who place orders on behalf of their patients. HOYA does not sell directly to patients.

 

Where does HOYA Vision Care manufacture its products?

HOYA is a multinational company with global resources. As such, our lab network is designed to help reduce delivery times for eye care providers while maintaining our rigorous quality standards.

 

Does HOYA Vision Care offer workplace safety lenses?

For companies, eye care providers, and employees needing safety eyewear, please visit safevision.com for more information.

 

Does HOYA Vision Care offer driving lenses?

Yes, we do. We offer HOYA EnRoute in two designs: EnRoute Standard and EnRoute Pro.

Some key features of EnRoute and EnRoute Pro:
- Both designs have a special AR coating with low rest reflection, meaning there is very little reflection off the coating
- Both designs significantly reduce glare by absorbing HEV light between 420-430nm due to the wavelengths emitted by the LED and Xenon headlights
- Both designs offer enhanced visibility and improved contrast and brightness


The EnRoute Pro has an additional contrast-enhancing filter in the material that offers:
- Better contrast perception in lower light conditions
- Less light scatter in foggy or rainy conditions and from LED headlights
- EnRoute Pro is especially great for those who have difficulty driving at night

 

Does HOYA Vision Care offer contact lenses?

We do not currently offer contact lenses in Canada. We offer various lens designs tailored to your specific lifestyle, occupation, and/or needs.

 

Are HOYA Vision Care lenses scratch-proof?

Yes! We offer everything you expect from anti-reflective (AR) treatments: increased visual clarity, scratch resistance, and long-term cleanability, all backed by a solid warranty. Check out our various AR Treatments.

 

Are HOYA Vision Care lenses expensive?

HOYA offers a wide range of lenses that are best for patients regardless of budget or managed vision care plan.

 

How can I tell if my eyeglass lenses are made by HOYA?

Most HOYA lenses are accompanied by a Quality Card. Your eye care provider can also validate your lenses.

 

Does HOYA sell its products directly to consumers?

HOYA only sells lenses to eye care providers. Find the closest eye care professional near you by clicking here to our ECP Locator

 

People

Who is the head of HOYA Vision Care?
  • Eiichiro Ikeda - Global CEO/President, HOYA Group, JP
  • Alexandre Montague – CEO, HOYA Vision Care
  • Eduardo Martins – President, North America
  • Steven Haifawi – President, Canada

Find out more about the USA Executive leadership team here

 

How many employees does HOYA Vision Care have?

Hoya Vision Care currently employs a network of over 17,000 team members globally.

 

How many labs does HOYA operate in North America?

Currently, HOYA Vision Care operates 20 labs across the USA. Learn more here.

 

I need an eye exam. How can I find an optician near me?

To find an eye care provider near you, visit our website and check today.

 

I want to work at HOYA. How do I get started?

HOYA Vision Care is continually looking for new team members passionate about helping the world see clearly. To learn more and check out our job listings, visit us here.

 

I have a question about HOYA Vision Care. How can I get in touch?

Contact us anytime by visiting us here.

 

Programs & Services

What makes HOYA Vision Care’s service different?

We empower our eye care providers by focusing on their three key qualities: care, knowledge, and foresight. We do this in various ways, but what truly sets us apart is our service. In our annual survey, our customer service was rated 4.5 out of 5 stars.

 

Does HOYA have a loyalty program?

Yes – it’s called the Visionary Insiders. Contact your HOYA Territory Manager for more details.

 

How does the Visionary Insiders Loyalty Program work?
  • As a member of the Visionary Insiders, you'll earn points for every eligible purchase of qualifying HOYA products. All members who join earn points in one of three tiered levels. As your status increases, so do the benefits and rewards you unlock.
  • To register your eye care practice and begin earning rewards today, contact your HOYA Territory Sales Representative for more information,  by phone or email, and we will help you get started!

 

Does HOYA offer training to its ECP customers?

Yes! The HOYA Learning Center is our portal for customers to expand their optical and product knowledge. Contact your HOYA Territory Manager for more details.

 

Does HOYA offer dedicated customer service and support for my practice?

Yes! Our sales consultant and customer service teams are dedicated to building our relationship with eye care providers. We work extensively to ensure our customers are connected to all that HOYA offers, and that we earn their loyalty consistently.

 

What other resources does HOYA offer to customers?
  • Examples include ongoing professional development and training, our popular loyalty program, Visionary Insiders, and our HOYA Hub where customers can directly access their account information, job status, invoices, etc. anytime, day or night.
  • We also publish blogs and white papers on our website regularly. You can follow all of it here.
  • Also, HOYA Minute emails periodically provide customers with relevant content about what’s new at HOYA, previews of what’s coming, and helpful insights aimed at growing their practices.

 

How can my practice work with HOYA?

As your partner, we are dedicated to helping you achieve the practice you envision every step of the way. Whether it is a patient who needs your care or a customer who looks to you for advice, we are here to help you shape the best customer experience. To learn more and get in touch, visit our Business Partner page.

 

How do I start working with HOYA?

Ready for more choices and superior customer service? It only takes one step. Start by learning more about and contact us today.

 

Outstanding products and service excellence

At HOYA, we are ready to answer any questions you might have, explore our potential partnership and hear the ideas you want to share with us. Get in touch with us by completing the form below.